http://www.mikepalumbo.com/2009/09/26/how-not-to-handle-customer-service-the-philly-car-share-way/ Programming, Drumming, Cooking, Cars, Mozilla, and the Trials & Tribulations of a Geek from New Jersey. Wed, 09 Jun 2010 23:41:17 -0400 http://wordpress.org/?v=2.8.4 hourly 1 http://www.mikepalumbo.com/2009/09/26/how-not-to-handle-customer-service-the-philly-car-share-way/comment-page-1/#comment-22 Mike Wed, 28 Oct 2009 16:15:07 +0000 http://www.mikepalumbo.com/?p=273#comment-22 Wow, didn't even notice the reply to PCS on here. Blog war, nice. Wow, didn’t even notice the reply to PCS on here. Blog war, nice.

]]> http://www.mikepalumbo.com/2009/09/26/how-not-to-handle-customer-service-the-philly-car-share-way/comment-page-1/#comment-20 average guy Thu, 01 Oct 2009 14:15:35 +0000 http://www.mikepalumbo.com/?p=273#comment-20 Notice the manager doesn't offer an apology. It's pretty obvious why PCS customer service has problems: the manager sucks. A good manager would respect your feedback, apologize for whatever inconvenience PCS might have caused you, and promise to look into things. This manager doesn't have the decency to offer an apology. Amazing. Notice the manager doesn’t offer an apology. It’s pretty obvious why PCS customer service has problems: the manager sucks. A good manager would respect your feedback, apologize for whatever inconvenience PCS might have caused you, and promise to look into things. This manager doesn’t have the decency to offer an apology. Amazing.

]]> http://www.mikepalumbo.com/2009/09/26/how-not-to-handle-customer-service-the-philly-car-share-way/comment-page-1/#comment-19 PhillyCarShare Mon, 28 Sep 2009 01:30:29 +0000 http://www.mikepalumbo.com/?p=273#comment-19 Thank you for your persistance in this matter. As the manager of PhillyCarShare, I am looking into how we reacted to your good samaritan efforts and how we might be more receptive in the future. For right now, I would just like to thank you for your effort to alert us to a potential vehicle problem. Thank you for your persistance in this matter. As the manager of PhillyCarShare, I am looking into how we reacted to your good samaritan efforts and how we might be more receptive in the future. For right now, I would just like to thank you for your effort to alert us to a potential vehicle problem.

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