A Shure Update
Once again, Shure came through with that warranty of theirs. A brand new box of SE420s just arrived here, making it two weeks exactly from time of breakage to replacement.
I have to admit, I was a bit worried, because their delivery notice via email & paper reads:
“At its option Shure will repair or replace the defective product and promptly return it to you. If Shure elects to replace the defective product, then Shure reserves the right to replace the defective product with another product of the same model or a model of at least comparable quality and features in Shure’s sole determination.”
Right there in black & white, Shure can give you a different model than the one you send in. Now, ostensibly that language exists for discontinued products and things of that nature, but it does put you in a spot that if Shure decides one day that the new SE3xx line is “of at least comparable quality and features”, then they can send you that model instead, and you can’t do squat about it. Fortunately, that clause was not used in this case.
What’s particularly impressive about Shure is that they don’t just replace the item that’s broken. I sent them just the upper portion of the headphones, I did not send back to the box, carrying case, ear pieces, line attenuator, or any of the other accessories. But they sent me a brand new set, complete with all of those items. And this is now the second time they’ve done it. Which means I have 3 Shure 90 cm extension cords, 3 line attenuators, 3 carrying cases, 3 sets of earpiece adapters, 3 earwax cleaners, 3 airline adapters…you get the idea.
So, once again, a sincere “Thank You” to Shure for their impressive turn-around time, no-charge warranty coverage, getting the headphones here despite my travels, and for providing me with a third pretty little box of headphones.